1. Refund of goods
The clothing store offers the possibility of returning or exchanging goods within 14 days from the date of purchase. If you are not satisfied with the product, we are happy to provide you with the full value of the product to your account or a refund to the credit/debit card you used to make the purchase.
2. Return Policy.
To return or exchange an item, you must meet the following conditions:
- The product must be in its original packaging and in unchanged condition.
- Labels and tags must be in place.
- The product must show no signs of wear, damage or wear.
3. Return procedure
To make a return or exchange, please follow these steps:
- Contact our customer service department via the phone number or email listed on our website.
- Provide details of your purchase (order number, date of purchase) and the reason for the return.
- After confirmation by our specialist, you will receive instructions on how to proceed.
4. Shipping costs
Shipping costs for returning or exchanging goods are the responsibility of the buyer, unless the goods were delivered in error or the goods are defective.
Refunds are made within 7 working days after receiving the returned goods and checking their condition.
This policy does not apply to cases where the product was purchased at a discount or during a sale.